Monquest Shipping, Returns & FAQ (Printify + Handcrafted Items)

Last Updated: July 29, 2025

Monquest products may be fulfilled in two different ways, depending on what you purchase:

1. Handcrafted Items (Shipped by Monquest from Casper, Wyoming)
   Includes: Monquest Beginnings Booster Packs and handcrafted single cards.
2. Print-on-Demand Items (Fulfilled by Printify)
   Includes: apparel, posters, stickers, accessories, and other merchandise made to order.

Because these product types use different production and shipping workflows, your order may arrive in multiple packages and at different times.

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Shipping

U.S. Shipping Options

• Free Delivery (2–5 business days) may be available for eligible items/orders as shown at checkout.
• Handcrafted booster packs and handcrafted single cards may include a shipping fee, shown at checkout.
• International shipping rates vary by destination and are calculated at checkout where available.

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📦 Shipping & Returns — Handcrafted Booster Packs & Handcrafted Cards (Shipped from Wyoming)

This section applies to Monquest Beginnings Booster Pack orders and other handcrafted card products shipped directly by Monquest.

🕒 Production Time (Handcrafted Items)

Each handcrafted item is individually printed, cut, and assembled by hand.

• Please allow 5–10 business days for production before shipment.
• During high-demand periods or larger orders, processing may take up to 14 business days.
• Orders are fulfilled in the order they are received.
• Tracking information will be provided as soon as your order ships.

🚚 Shipping Info (Handcrafted Items)

• Shipping fees (if applicable) are calculated at checkout based on your location.
• Handcrafted items ship separately from print-on-demand merchandise.
• Delivery times after shipment vary by destination, typically 3–7 business days within the U.S.

🔁 Returns & Refunds (Handcrafted Items)

Due to the custom and randomized nature of handcrafted booster packs:

• We do not accept returns or exchanges unless the item arrives damaged or incorrect.

If Your Handcrafted Order Arrives Damaged or Incorrect

Please contact us within 7 days of delivery:

• Email: contact@monquesttcg.com
• Include your order number
• Include clear photos of the issue

Each case is handled personally to ensure fairness and quality.

🧩 Important Notes (Handcrafted Items)

• Every pack is randomized, meaning no two are exactly alike.
• Slight variances in trim, alignment, or color may occur due to the handmade process—these are part of the uniqueness and not considered defects.
• These packs are limited edition and may not be restocked regularly.

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🛡️ Return & Refund Policy — Print-on-Demand Items (Fulfilled by Printify)

Effective Date: July 29, 2025

Because print-on-demand items are made specifically for each order, return and refund requests are limited to specific circumstances consistent with print-on-demand industry standards.

✅ Returns & Replacements We Accept

Misprinted, Damaged, or Defective Items

If your order arrives misprinted, damaged, or defective:

• You must submit a claim within 30 days of delivery.
• Photo evidence is required (clear photos of the issue).
• Approved claims may be resolved through a replacement (reprint) or refund, depending on the situation.

Lost Packages

Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.

To submit a claim, contact:

• contact@monquesttcg.com
  Include your order number and photos where applicable.

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❌ Returns Not Accepted (Print-on-Demand)

We do not accept returns or offer refunds for:

• Buyer’s remorse (changed your mind)
• Incorrect orders placed by the customer (wrong size, item, or quantity)
• Minor variations in color or print alignment
• Sealed hygiene-related goods (where applicable)
• Unclaimed or refused packages returned to the carrier/fulfillment facility

Please double-check item details, sizes, and shipping information before placing your order.

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🚚 Incorrect Address / Unclaimed Orders

If a package is returned due to an incorrect or incomplete address, or if the order is unclaimed:

• The customer is responsible for reshipment costs.
• If reshipment is not completed, the order may be donated or discarded after a holding period (where applicable).
• No refunds are issued for undeliverable orders caused by incorrect address entry.

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🌍 Country-Specific Terms

🇧🇷 Brazil

Customers in Brazil must notify us of a return request within 7 days of delivery and provide photo evidence that the product was not used. Used or damaged returns are not eligible for a refund.

🇪🇺 European Union

Under Directive 2011/83/EU (including Article 16(c) and (e)):

• The right of withdrawal does not apply to goods made to order or customized.
• The right of withdrawal does not apply to unsealed goods that cannot be returned for hygiene reasons.

Monquest reserves the right to refuse returns that fall under these exclusions.

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📦 Return Shipping & Return Address (Printify Fulfillment)

Because print-on-demand items are produced and shipped by our fulfillment partners:

• Do not mail returns to Monquest unless you receive written authorization and return instructions from us.
• Unauthorized returns may be discarded or donated.

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📩 Contact Us (Returns & Support)

Monquest Support
📧 contact@monquesttcg.com
(Contact Page link here)

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FAQ

Is parental consent required for minors?

Monquest is intended for a general audience, but minors should use the Site with appropriate parental or guardian involvement.

• For children under 13 in the United States, we follow COPPA requirements as described in our Children’s Privacy Policy.
• For purchases and account activity by minors, parents or guardians should supervise and authorize activity where required.

How do I give parental consent?

If parental consent is required, a parent or legal guardian must complete the consent form.

(Insert your consent form link here.)

Are there any age restrictions for playing Monquest?

There are no age restrictions for playing the game itself. However, account creation, purchases, or community features may require parental involvement for minors.

How do I return a product?

Returns depend on what you ordered:

• Handcrafted items: no returns unless damaged or incorrect (contact within 7 days)
• Print-on-demand items: claims for defects/damage within 30 days (photos required)

Email: contact@monquesttcg.com with your order number.

What payment types do you accept?

We accept payment via credit card, PayPal, and Apple Pay (where available at checkout).

What if an order gets lost in the mail?

Claims for lost packages must be submitted within 30 days after the estimated delivery date. If approved, we’ll work to resolve it through a replacement or refund where applicable.

What if the product is damaged in the mail?

Email contact@monquesttcg.com with your order number and clear photos of the damage.

How long do I have to submit a claim?

• Misprinted/damaged/defective: 30 days from delivery
• Lost in transit: 30 days after estimated delivery date
  Late claims may not be eligible.

What if the shipping address was wrong?

Customers are responsible for entering a complete and accurate shipping address. If an order is returned due to incorrect address entry or is unclaimed, reshipment fees may apply.